Shipping and delivery policy

Orders are prepared within 24 hours from the time they are received in the system.

Orders are shipped within 48 hours after preparation is completed.

Delivery time may vary depending on the city and the shipping company, and the customer will receive a tracking number once the order has been shipped.

In case of delays due to weather conditions, seasonal pressure, or reasons related to the shipping company, the store is not responsible, while we continue to follow up until the order is delivered.

Please ensure that the delivery address and mobile number are correct to avoid delays or failed delivery.

If the order is not received from the courier or calls are not answered, the shipment may be returned, and the customer will bear any re-delivery fees if applicable.

The package should not be opened before receiving it from the shipping company. If there are any remarks after receiving the order, you may contact us for assistance.